How to troubleshoot your credit-card machine (POS)

Created by Bryndís Rún Hafliðadóttir, Modified on Thu, 10 Nov 2022 at 09:35 AM by Bryndís Rún Hafliðadóttir

TourDesk can supply credit-card machines to hotels, guesthouses and hostels in the capital area in Iceland. Send us a message if you’re interested in getting one and we can assist you.


If you already have a credit-card machine (POS) from us and you run into issues, you can troubleshoot your issue by making sure your setup is correct:

  • Check if TourDesk POS service is running on your device:
    • Press Windows button, search for Services, scroll through the list and look for TourDesk POS service and start/restart it by right clicking on it. 
    • If you can't find TourDesk POS service on the list, it was probably installed on another computer at your reception. Check your other devices.
  • If the service is running but your POS still doesn't connect, check if the machine itself is connected to power and Internet
  • Check if you are logged into the correct TourDesk Agent account.


If your credit-card machine still doesn't work, please contact TourDesk support team and we'll assist you.


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