How to book tours and activities

You can share your Sales Portal on your website with your guests and partners to give them the opportunity to book by themselves. You can also book for them directly through your TourDesk account. You’ll earn the same commission, regardless of whether your guests book by themselves or if you do it for them through the Agent system.

Click Book > Activities in the left hand side menu. Airport transfers and restaurants are separate for your convenience.

You can use the filters to narrow down on the activity you’d like to book. You can filter by availability, attractions, duration, operator, starting location and travel method. To get information on availability and pricing, click anywhere in the tour in the tour list. 

Choose the departure time, number of passengers and possible extras and then click Add to order.

Add the guests name, email, phone number and if you’d like, a hotel reference and agent reference. 

• A hotel reference could be the guest’s room number or booking number. Adding this information can be very useful e.g. if a guest is late for pickup, then you can quickly reach out to check on them. It’s also useful if e.g. one guest books an activity but doesn't share a last name with the rest of the group.
• An agent reference could be e.g. your name. The Agent Reference is frequently used by receptionists/concierges to track the bookings they make. You can include more than one name, depending on how many assisted with the booking. The booking will then be added to each agents report.In the Settlement Report you get sent from TourDesk every month, you can view the sales and commissions of each agent, sorted by the Agent Reference. Most hotels reward their staff with a portion of their earned commission.

Click Reserve, add the guest’s credit-card number and complete the payment. Note that the booking is not confirmed until the payment has been received.

Click Link to checkout if the guest would prefer to enter the credit-card number themselves. A link will appear that you can send to your guest via email to complete the payment. You can also offer the guest to scan the QR code that appears to complete the payment. Note that the booking is not confirmed until the payment has been received.

You’ve booked! You will see the guest’s voucher and receipt in the Agent System, you can forward them via email to your guest.

If there're changes you need to make, you can read our guides on how to edit a booking or how to cancel a booking.